The information on this page applies to all divisions of Tranquil Horizon Health & Wellness of Central Texas.

Cancellation policy

Understanding our payment and cancellation policies ensures a smooth and transparent experience with Tranquil Horizon Behavioral Health Support. Please review the details below to familiarize yourself with our guidelines regarding payments, refunds, cancellations, and rescheduling.

Payment requirements

To ensure your spot is reserved and services are promptly delivered, please adhere to the following payment guidelines:

  • All payments are due in full before services begin.
  • Payment must be made at the start of each service month to reserve your spot.
  • Services will not be scheduled or delivered until payment is received.

Refunds

Please note our policy regarding refunds:

  • Payments are non-refundable once the service month has started, regardless of attendance, scheduling changes, or withdrawal.

Cancellation or discontinuation of services

If you need to cancel or discontinue services, the following will apply:

  • If a client or caregiver chooses to cancel services, the cancellation will take effect the following month.
  • Example: If you cancel in March, services will officially end on April 30, and no additional invoice will be issued after that.

Missed sessions & rescheduling

To ensure fair and consistent scheduling practices, please be aware of the following:

  • Missed or skipped sessions are not credited, refunded, or rolled over unless agreed upon in advance.
  • Rescheduling is based on availability and not guaranteed.

Failure to pay

Consequences of failure to pay:

  • If payment is not received by the due date, services will be paused immediately until the account is brought current.
  • Spots are not guaranteed after a lapse in payment.